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Hola, I do apologise, I really didn't know where to put this
Well 2nd January I ordered some glasses(designer frames) from The Optical Store and I received the following email:
"Here is your receipt. It should take around two - three weeks. It normally
takes less time than this but everyone and their dog seems to want their
glasses at the moment so hence the length of wait has increased."
After 3 weeks I gave them a call and they said sorry and that it should be another couple of weeks.
After 3 weeks I called again and explained, the Lady said sorry, as they should have contacted me to say the frames I ordered wasn't in stock of was on order from the manufacturer, I said I needed them to drive with so they sent me complementary frames to 'tide me over' for the next two weeks.
After original glasses hadn't arrived I called and tried to just cancel the order and she then said have you thought about other frames, Ill email them to you, I think the ones you chose are going to be to big for your face .
Well she didn't email I called again and she had forgot, I asked to cancel again and she said that the frames had already been made now and the frames I ordered had come in,but would prob be too big so I should look at the ones she's going to email, she also put into her email that could I make my way down there to have them 'fitted' and try on different frames.
I don't have the time right now, and tho whole point of using the net was that I didn't have to do that.
The reason I ordered the glasses is because they looked nice and was a Xmas pressie from my Nan, I don't want any ole designer frames for the sake of it, if I cant get ones that fit right and make me feel good then I'd rather not put that amount of money into them!
Now seeing as they have made the lenses and sent me complimentary glasses, where do I stand with trying to get a refund?
pls help, cheers
Well 2nd January I ordered some glasses(designer frames) from The Optical Store and I received the following email:
"Here is your receipt. It should take around two - three weeks. It normally
takes less time than this but everyone and their dog seems to want their
glasses at the moment so hence the length of wait has increased."
After 3 weeks I gave them a call and they said sorry and that it should be another couple of weeks.
After 3 weeks I called again and explained, the Lady said sorry, as they should have contacted me to say the frames I ordered wasn't in stock of was on order from the manufacturer, I said I needed them to drive with so they sent me complementary frames to 'tide me over' for the next two weeks.
After original glasses hadn't arrived I called and tried to just cancel the order and she then said have you thought about other frames, Ill email them to you, I think the ones you chose are going to be to big for your face .
Well she didn't email I called again and she had forgot, I asked to cancel again and she said that the frames had already been made now and the frames I ordered had come in,but would prob be too big so I should look at the ones she's going to email, she also put into her email that could I make my way down there to have them 'fitted' and try on different frames.
I don't have the time right now, and tho whole point of using the net was that I didn't have to do that.
The reason I ordered the glasses is because they looked nice and was a Xmas pressie from my Nan, I don't want any ole designer frames for the sake of it, if I cant get ones that fit right and make me feel good then I'd rather not put that amount of money into them!
Now seeing as they have made the lenses and sent me complimentary glasses, where do I stand with trying to get a refund?
pls help, cheers
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