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Thread: No Free Gift

  1. #1
    bo-henry is offline Germinator
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    Angry No Free Gift

    Took out a 6 month subscription in Oct 2017 maily because of the free gift on a nice propogator. Despite numerous contacts as recent as Mon 5th and promises of this will be sent ASAP and we will call you back today. NOTHING.

    think this is a breach of contract.

    poor customer service

  2. #2
    jackarmy's Avatar
    jackarmy is offline Early Fruiter
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    Same for me and for the same free gift.
    Took it out purely for the prop for this season, be lucky if i get it in time for next lol. be sure to cancel your dd they will have set up or youll be paying another 21 quid, got a feeling thats what their waiting for, 2nd payment, already cancelled mine.

    Having said all that, you do get a few quids worth of free seeds which probably even the price of the sub up a touch, but still, not the point.
    Last edited by jackarmy; 07-03-2018 at 12:00 PM.

  3. #3
    Nicos's Avatar
    Nicos is offline 'Allo 'Allo !
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    We have just flagged up this thread for the second time to subs/admin. Nothing we mods can do I'm afraid apart from nag

    Hopefully you will have a response soon.
    (I do however very much doubt there is any malice intended towards you.)
    jackarmy likes this.
    "Nicos, Queen of Gooooogle" and... GYO's own Miss Marple

  4. #4
    Cadalot's Avatar
    Cadalot is offline Early Fruiter
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    Don't they realise that threads like this put people off subscribing to the magazine? You would think they would deal with it swiftly and publically on here.
    Jay22 and jackarmy like this.

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  5. #5
    Jungle Jane's Avatar
    Jungle Jane is offline Early Fruiter
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    They’ve ran out of propagators years ago,they could be waiting for stock to come in & they might not know yet/could’ve been delayed because of the snow,anything could of happened. I wonder if they get alot of people joining just for the free gift & then they cancel after they get it or something? I don’t know

  6. #6
    Philip Hazell is offline Administrator
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    Hi,

    I have chased this up for you with our subs bureau, they should be in touch asap. If you haven't heard from them in a couple of days please let me know.
    Nicos, jackarmy and Cadalot like this.

  7. #7
    jackarmy's Avatar
    jackarmy is offline Early Fruiter
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    Many thanks Hazel.

    The offer was for a free prop in return for a six month subscription JJ and yes, i joined simply for the deal, to me it was worth it.
    However, like i stated above , if id known i wouldnt have the prop until 6 months ( at least ) later then i wouldnt have bothered , despite the quite ample free seeds every issue.

    The delay as far as i can see, happens with every offer for theres always complaints here, as far as im concerned, if you have no props then dont offer free props as a bribe.

    rant over .
    seasprout, Jay22 and Cadalot like this.

  8. #8
    rham17 is offline Germinator
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    Has anyone actually received their free gift for subscribing? Just subscribed last month. First issue through with no gift, by reading this forum sounds like it might not be happening. Good magazine though and forums seem friendly!! Enjoying my first house but more importantly, my First garden!!

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