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Well it's really nice to get a voucher if you do.
But you have to hear this story about trying to spend it!
First you cannot use a £10 voucher on their website - £5 maximum. So I call to ask how to order what I want and this guy says they cannot do it over the phone and someone will call me back with advice . 5 hours later I call again and a lovely lady tells me the back door to getting the voucher through on the website. 2 hours later I get a call back from a very harried lady who appears to have a very long list of call backs to sort out.
So I order a pack of seeds, raspberries, a gooseberry and I get some free strawberries. I spend a fair bit more than £10.
The seeds arrive first - or they don't. An envelope arrives and a packing not but no seeds. First email sent to get them sorted out. 2 days later a reply and another envelope this time with seeds.
It's been a while now and I really want the raspberries/gooseberry in the ground - so another email sent. 2 days later another reply dated 7th March saying the raspberries were picked and sent on 22nd Feb and please allow 7-10 days for delivery. Now I would have thought they must have know that this was nearly 3 weeks from 22nd when they wrote. the raspberries arrived today - 9th, together with 3 dead strawberries [I wonder why]. 3 weeks to get a few plants to you?
Apparently the Gooseberry is late - but will arrive by the end of the month. Lets hope they don't use snail mail for that.
This service is not good is it? What on earth has happened to T&M?
Perhaps the mag should find another way of thanking their contributors rather than offering them access to a supplier who clearly cannot cope.
Sorry to rant - but really!
Ann
But you have to hear this story about trying to spend it!
First you cannot use a £10 voucher on their website - £5 maximum. So I call to ask how to order what I want and this guy says they cannot do it over the phone and someone will call me back with advice . 5 hours later I call again and a lovely lady tells me the back door to getting the voucher through on the website. 2 hours later I get a call back from a very harried lady who appears to have a very long list of call backs to sort out.
So I order a pack of seeds, raspberries, a gooseberry and I get some free strawberries. I spend a fair bit more than £10.
The seeds arrive first - or they don't. An envelope arrives and a packing not but no seeds. First email sent to get them sorted out. 2 days later a reply and another envelope this time with seeds.
It's been a while now and I really want the raspberries/gooseberry in the ground - so another email sent. 2 days later another reply dated 7th March saying the raspberries were picked and sent on 22nd Feb and please allow 7-10 days for delivery. Now I would have thought they must have know that this was nearly 3 weeks from 22nd when they wrote. the raspberries arrived today - 9th, together with 3 dead strawberries [I wonder why]. 3 weeks to get a few plants to you?
Apparently the Gooseberry is late - but will arrive by the end of the month. Lets hope they don't use snail mail for that.
This service is not good is it? What on earth has happened to T&M?
Perhaps the mag should find another way of thanking their contributors rather than offering them access to a supplier who clearly cannot cope.
Sorry to rant - but really!
Ann
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