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Just on three years ago SWMBO bought a Vax because it was small and light.
Last Wednesday it started sparking and gave up the ghost. It came with a 6 year guarantee but for less than a £100 I didn't expect much in the way of help.
Still nothing ventured etc I gave their customer services a ring, how wrong could I be.
Yes sir says the lady, can I have your post code and could you confirm your house number and name please. Yes sir your machine is still under warrantee, I have sent you an e-mail would you open the attachment, print off the form and return it to us.
Today knock at door ................ one new Vax vacuum. That is hard to beat service and the guarantee is transferred to the new machine.
Last Wednesday it started sparking and gave up the ghost. It came with a 6 year guarantee but for less than a £100 I didn't expect much in the way of help.
Still nothing ventured etc I gave their customer services a ring, how wrong could I be.
Yes sir says the lady, can I have your post code and could you confirm your house number and name please. Yes sir your machine is still under warrantee, I have sent you an e-mail would you open the attachment, print off the form and return it to us.
Today knock at door ................ one new Vax vacuum. That is hard to beat service and the guarantee is transferred to the new machine.
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