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  • Help with laptop please!!!

    OK- so my daughter phoned this morning, really upset.
    Her Hard drive on her lap top has packed in.
    She's been told it would cost about £300 to retrieve any info

    Are they having her on -or is this about right for a laptop- I thought it was more like £50???

    Yes she had 5 years info and photos and Uni stuff backed up on her memory stick ( which she now can't find)

    Any advice would be wonderful oh IT gurus!!!
    Ta xx
    "Nicos, Queen of Gooooogle" and... GYO's own Miss Marple

    Location....Normandy France

  • #2
    It all depends on what they mean by packed up, a client had a Raid 1 (2 disks) go down about a year ago and this is what they were quoted then:

     Express* Diagnosis turn time is 2 to 3 days including Saturdays
    £350 + VAT For the diagnosis and £1500 - £3500 + VAT for the actual recovery

     Standard* Diagnosis turn time is 5 working days
    £150 + VAT For the diagnosis and £700 - £1800 + VAT for the actual recovery.

    Data recovery can be a very time consuming business especially if they have to do a raw sector by sector recovery

    Comment


    • #3
      Any idea what the specific problem with the hard disc is? I was able to recover information by removing the hard disc and then inserting it on a reader that connects to another PC via USB and was able to read the disc. They are cheap to buy.

      S-ATA 3.5 / 2.5 Hard Drive Combo Docking Station With Card Reader - SVP
      Mark

      Vegetable Kingdom blog

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      • #4
        Originally posted by Capsid View Post
        Any idea what the specific problem with the hard disc is? I was able to recover information by removing the hard disc and then inserting it on a reader that connects to another PC via USB and was able to read the disc. They are cheap to buy.

        S-ATA 3.5 / 2.5 Hard Drive Combo Docking Station With Card Reader - SVP
        I'll 2nd this
        Cheers

        Danny

        Comment


        • #5
          I'll 3rd that, plug HD into a USB caddy first.

          But yes, Data Recovery is VERY expensive as it's a highly skilled and complicated job.

          Where is she located Nicos?

          P

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          • #6
            4thed by me.
            Just had to do exactly that, cost me very little, but got my pix etc back.
            Bob Leponge
            Life's disappointments are so much harder to take if you don't know any swear words.

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            • #7
              As stated it all depends on whats packed up, if its a mechanical problem i.e. the platters aren't spinning then it will be a specialist recovery.

              Comment


              • #8
                If she's need to get one quickly then she should be able to pick one up in Maplins (although not as cheap as that one online):

                SATA Hard Drive USB Docking Station : 2.5inch Hard Drive Enclosures : Maplin

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                • #9
                  Originally posted by TEB View Post
                  As stated it all depends on whats packed up, if its a mechanical problem i.e. the platters aren't spinning then it will be a specialist recovery.
                  Agreed but worth trying the other option first
                  Cheers

                  Danny

                  Comment


                  • #10
                    5thded

                    I've never done it, but it's what I'd try first.
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                    • #11
                      Originally posted by nerdgas View Post
                      If she's need to get one quickly then she should be able to pick one up in Maplins (although not as cheap as that one online):

                      SATA Hard Drive USB Docking Station : 2.5inch Hard Drive Enclosures : Maplin
                      Oh BTW the way before getting a caddy she'll probably need to make sure it's compatible with the type of HDD she has in the laptop.

                      The unit on the link at Maplins doesn't work on IDE drives just SATA.
                      Last edited by nerdgas; 17-03-2010, 11:08 AM.

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                      • #12
                        Originally posted by nerdgas View Post
                        Oh BTW the way before getting a caddy she'll probably need to make sure it's compatible with the type of HDD she has in the laptop.

                        The unit on the link at Maplins doesn't work on IDE drives just SATA.
                        The one I got from Ebay came with IDE and SATA connectors
                        Cheers

                        Danny

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                        • #13
                          Originally posted by broadway View Post
                          The one I got from Ebay came with IDE and SATA connectors
                          Another option.....

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                          • #14
                            If the laptop will boot from the cd/dvd drive and I don't know of any that don't, you can use a Linux disk like Knoppix or Ubuntu to power it up and then copy your files onto external drives or memory sticks. It is not difficult and I can talk you through the process. (PM me). These Linux disks don't need a hard drive to run a computer.
                            Last edited by oldie; 17-03-2010, 11:34 AM. Reason: spelling
                            History teaches us that history teaches us nothing. - Hegel

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                            • #15
                              These Linux disks don't need a hard drive to run a computer
                              Another option.

                              Without getting into a MS Vs Open Source, in your experience Oldie, would you say that the average Open Source user would already know how to deal with a faulty HD?

                              Just asking.

                              P

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