No Free Gift

[burnie]

I sent messages to two of the admin team.

[Deanydotcom]

Thanks Burnie, I won’t hold my breath just yet then

[burnie]

I’m just replying with I’ve had no further response to sort this problem out. I do think it’s wrong to offer a gift if it’s not actually going to be received! I love the magazine but this is the second subscription that has been a problem.

I will try and get someone from the magazine to get in touch, not making any promises though.

[Deanydotcom]

I’m just replying with I’ve had no further response to sort this problem out. I do think it’s wrong to offer a gift if it’s not actually going to be received! I love the magazine but this is the second subscription that has been a problem.

[Deanydotcom]

Looks like this is a common problem, I’ve sent you my details also

[Philip Hazell]

Hi Bryan,

Can you PM me with your Full Name, Email Address, Phone Number, the Free Gift you signed up for and your subscriber number if known. I'll speak to the subscriptions team on your behalf.

[Bryan mc]

No free gift

I took a 6 month subscription out with GYO magazine, the last issue is due anytime now and still have not received my free gift. I have emailed the subscription team several times to enquire about this and just get fobbed off with the usual excuses ie warehouse move.It seems to me that this happens a lot with this magazine, I would have thought that this is a breach of contract.I certainly won’t be taking out another subscription with them.

[Philip Hazell]

Hey everyone,

I'm sorry to hear you haven't received your free gifts. Please PM me with your subscription details and I will get in touch with our subs team to get this sorted.

If possible, please let me know:

Name
Email Address
Phone Number
Subscriber Number
Free Gift Expected

[veggiechicken]

Lisa??? Louise?
Nothing's changed then!

[burnie]

Looks like we've been abandoned again, Louise(just for the chicken lol) and Philip haven't been on here since the 18th.

[Bren In Pots]

Bryan sorry to read your post its such a disappointment when gifts don't arrive.
I'll flag your post with admin hopefully they will sort this out.

Edited to say I contacted admin giving them a link to your post.

[veggiechicken]

I have emailed "Jenny O'Neill" <jenny.oneill@aceville.co.uk> twice regarding lack of propigator but no reply, hopefully someone in office will pick this up

I've PM'd Subs about this.
Hope it helps!!

Thank you VC, nothing heard here yet.

My gift never arrived, didnt even get a reply from head office so on principle cancelled my sub. Amazing the difference between head office and the "nothing is too much trouble" moderators and posters on the forums here

I'm sorry to read that you have been ignored and that my PM to Subs was also ignored. I resigned from Modding recently. I hate being ignored.

[It never rains..it pours]

My gift never arrived, didnt even get a reply from head office so on principle cancelled my sub. Amazing the difference between head office and the "nothing is too much trouble" moderators and posters on the forums here

[Bryan mc]

No free gift

Took out a 6 month subscription in Oct 2017 maily because of the free gift on a nice propogator. Despite numerous contacts as recent as Mon 5th and promises of this will be sent ASAP and we will call you back today. NOTHING.

think this is a breach of contract.

poor customer service

Same here, my final issue of the magazine is due anytime now and still no free gift.
I’ve e mailed several times to enquire as to when I can expect it and just keep getting excuses. It would be interesting to find out just how many new subscribers do get the free gift. I too think this is a breach of contract, certainly false advertising.

[Scarlet]

Such a shame. Unfortunately all the moderators here can do is pass the messages on to the Grow Your Own team, which we've done. I'm sorry we've not been much help - I'm totally embarrassed by their lack of concern and totally rubbish customer service. It may be best to put a complaint in writing.