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  • burnie
    replied
    I sent messages to two of the admin team.

    Leave a comment:


  • Deanydotcom
    replied
    Thanks Burnie, I wonít hold my breath just yet then

    Leave a comment:


  • burnie
    replied
    Originally posted by Deanydotcom View Post
    I’m just replying with I’ve had no further response to sort this problem out. I do think it’s wrong to offer a gift if it’s not actually going to be received! I love the magazine but this is the second subscription that has been a problem.
    I will try and get someone from the magazine to get in touch, not making any promises though.

    Leave a comment:


  • Deanydotcom
    replied
    I’m just replying with I’ve had no further response to sort this problem out. I do think it’s wrong to offer a gift if it’s not actually going to be received! I love the magazine but this is the second subscription that has been a problem.

    Leave a comment:


  • Deanydotcom
    replied
    Looks like this is a common problem, Iíve sent you my details also
    Last edited by Deanydotcom; 17-12-2019, 01:17 PM.

    Leave a comment:


  • Philip Hazell
    replied
    Hi Bryan,

    Can you PM me with your Full Name, Email Address, Phone Number, the Free Gift you signed up for and your subscriber number if known. I'll speak to the subscriptions team on your behalf.

    Leave a comment:


  • Bryan mc
    replied
    No free gift

    I took a 6 month subscription out with GYO magazine, the last issue is due anytime now and still have not received my free gift. I have emailed the subscription team several times to enquire about this and just get fobbed off with the usual excuses ie warehouse move.It seems to me that this happens a lot with this magazine, I would have thought that this is a breach of contract.I certainly wonít be taking out another subscription with them.

    Leave a comment:


  • Philip Hazell
    replied
    Hey everyone,

    I'm sorry to hear you haven't received your free gifts. Please PM me with your subscription details and I will get in touch with our subs team to get this sorted.

    If possible, please let me know:

    Name
    Email Address
    Phone Number
    Subscriber Number
    Free Gift Expected

    Leave a comment:


  • veggiechicken
    replied
    Lisa??? Louise?
    Nothing's changed then!

    Leave a comment:


  • burnie
    replied
    Looks like we've been abandoned again, Louise(just for the chicken lol) and Philip haven't been on here since the 18th.
    Last edited by burnie; 24-09-2019, 08:05 PM.

    Leave a comment:


  • Bren In Pots
    replied
    Bryan sorry to read your post its such a disappointment when gifts don't arrive.
    I'll flag your post with admin hopefully they will sort this out.

    Edited to say I contacted admin giving them a link to your post.
    Last edited by Bren In Pots; 24-09-2019, 05:15 PM.

    Leave a comment:


  • veggiechicken
    replied
    Originally posted by It never rains..it pours View Post
    I have emailed "Jenny O'Neill" <[email protected]> twice regarding lack of propigator but no reply, hopefully someone in office will pick this up
    Originally posted by veggiechicken View Post
    I've PM'd Subs about this.
    Hope it helps!!
    Originally posted by It never rains..it pours View Post
    Thank you VC, nothing heard here yet.
    Originally posted by It never rains..it pours View Post
    My gift never arrived, didnt even get a reply from head office so on principle cancelled my sub. Amazing the difference between head office and the "nothing is too much trouble" moderators and posters on the forums here

    I'm sorry to read that you have been ignored and that my PM to Subs was also ignored. I resigned from Modding recently. I hate being ignored.

    Leave a comment:


  • It never rains..it pours
    replied
    My gift never arrived, didnt even get a reply from head office so on principle cancelled my sub. Amazing the difference between head office and the "nothing is too much trouble" moderators and posters on the forums here
    Last edited by It never rains..it pours; 24-09-2019, 04:24 PM.

    Leave a comment:


  • Bryan mc
    replied
    No free gift

    Originally posted by bo-henry View Post
    Took out a 6 month subscription in Oct 2017 maily because of the free gift on a nice propogator. Despite numerous contacts as recent as Mon 5th and promises of this will be sent ASAP and we will call you back today. NOTHING.

    think this is a breach of contract.

    poor customer service
    Same here, my final issue of the magazine is due anytime now and still no free gift.
    Iíve e mailed several times to enquire as to when I can expect it and just keep getting excuses. It would be interesting to find out just how many new subscribers do get the free gift. I too think this is a breach of contract, certainly false advertising.

    Leave a comment:


  • Scarlet
    replied
    Such a shame. Unfortunately all the moderators here can do is pass the messages on to the Grow Your Own team, which we've done. I'm sorry we've not been much help - I'm totally embarrassed by their lack of concern and totally rubbish customer service. It may be best to put a complaint in writing.
    Last edited by Scarlet; 28-07-2019, 10:03 PM.

    Leave a comment:

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