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I've only used Thompson & Morgan a handful of times (probably 3 times) but so far, when trying to get issues resolved, i would say that they are simply lackadaisical when it comes to customer service.
Remember the issue in the the GYO magazine (February or March edition) where you could get a potato growing kit for the cost of postage?
Well i took that offer and added some seeds to my order at the same time.
My seeds came within a week and, as the page on their website stated, the potato kit would arrive by the end of April.
I received the order in bits and the last thing i was waiting on was the bag in which i could plant all of the tubers.
I wanted to plant them all in stages so that there would be at least a couple of weeks between each potato type being ready for harvest.
I couldn't do this as the bag arrived quite late and the tubers started to produce its root stems.
So, it meant that i've had to plant them all at roughly the same time.
I did email their customer care team about and received nothing back from them other than the standard email detailing how busy they were and that they would be in touch as soon as they were able.
Anyway, 5 days had passed and low and behold, the bag turns up.
Furthermore, a second bag turned up this week on Tuesday.
No communication via email, letter or by phone that would even suggest that someone had read my email.
Now i have a bag that i have not really got any use for right now, although i can make use of it next season perhaps.
Moving on from this, i also purchased from them, an offer that they had towards the end of April.
The offer was for a lucky dip of fruit trees.
If you purchased 4 trees from them you would receive a fifth tree of a plum variety.
Well i received the order of trees last Friday, including the plum variety, but there were still only 4 trees.
I sent them an email again asking what was happening and again, aside from the standard we're busy email response, i've heard nothing back from them.
Is it just me or have any of you experienced a similar type of service from them?
Once this tree order has been rectified, if even gets rectified, i will be closing my account with Thompson & Morgan.
I think that any company who can't even get around to giving a response to emails, asking for clarification over late or missing parts of an order, shouldn't even be deserving of continued custom.
Remember the issue in the the GYO magazine (February or March edition) where you could get a potato growing kit for the cost of postage?
Well i took that offer and added some seeds to my order at the same time.
My seeds came within a week and, as the page on their website stated, the potato kit would arrive by the end of April.
I received the order in bits and the last thing i was waiting on was the bag in which i could plant all of the tubers.
I wanted to plant them all in stages so that there would be at least a couple of weeks between each potato type being ready for harvest.
I couldn't do this as the bag arrived quite late and the tubers started to produce its root stems.
So, it meant that i've had to plant them all at roughly the same time.
I did email their customer care team about and received nothing back from them other than the standard email detailing how busy they were and that they would be in touch as soon as they were able.
Anyway, 5 days had passed and low and behold, the bag turns up.
Furthermore, a second bag turned up this week on Tuesday.
No communication via email, letter or by phone that would even suggest that someone had read my email.
Now i have a bag that i have not really got any use for right now, although i can make use of it next season perhaps.
Moving on from this, i also purchased from them, an offer that they had towards the end of April.
The offer was for a lucky dip of fruit trees.
If you purchased 4 trees from them you would receive a fifth tree of a plum variety.
Well i received the order of trees last Friday, including the plum variety, but there were still only 4 trees.
I sent them an email again asking what was happening and again, aside from the standard we're busy email response, i've heard nothing back from them.
Is it just me or have any of you experienced a similar type of service from them?
Once this tree order has been rectified, if even gets rectified, i will be closing my account with Thompson & Morgan.
I think that any company who can't even get around to giving a response to emails, asking for clarification over late or missing parts of an order, shouldn't even be deserving of continued custom.
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