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Am I right to be upset with the service I have received?
Twelve days ago I ordered several packets of seeds online from one of the major seed companies (no names mentioned but they have been supplying seeds since 1855), I received an email acknowledging my order
I noted in the terms and conditions that "Most seed orders are shipped within 5 working days of receipt of order"
Yesterday (day 11) as I had not heard from them I decided to email there customer care department to find out what was the problem, within hours of the email I received a standard template email telling me that my seeds have indeed been dispatched and that they should arrive within the next 2 -4 days, this email seemed to ignore the fact that the order had already passed twice the normal shopping time but I thought its ok they are on the way
Today (day 12) I receive a letter from the customer care team saying thay are experiencing authorisation problems with my card number and they won't be able to dispatch my order until I return my card detail by post
I'm not upset that about the authorisation issue as sometimes payments and systems go wrong, it doesn't need to take so long to resolve a payment issue does it? but my main gripe though is the template email sent telling me my order had already been dispatched when infact it hadn't, to me this either means the customer care team just send out emails without actually checking, or they really can't tell and are just guessing
I just sent an email asking them to answer me why it took so long after an order has been acknowledged to actually contact a customer bearing in mind they had my address email and phone number on the order form and why they told me my order had been sent when it hadn't.
Am I expecting too much? or do I just have too much time on my hands?
perhaps being nearly 40 means I no longer have any patience I did when I was younger
Twelve days ago I ordered several packets of seeds online from one of the major seed companies (no names mentioned but they have been supplying seeds since 1855), I received an email acknowledging my order
I noted in the terms and conditions that "Most seed orders are shipped within 5 working days of receipt of order"
Yesterday (day 11) as I had not heard from them I decided to email there customer care department to find out what was the problem, within hours of the email I received a standard template email telling me that my seeds have indeed been dispatched and that they should arrive within the next 2 -4 days, this email seemed to ignore the fact that the order had already passed twice the normal shopping time but I thought its ok they are on the way
Today (day 12) I receive a letter from the customer care team saying thay are experiencing authorisation problems with my card number and they won't be able to dispatch my order until I return my card detail by post
I'm not upset that about the authorisation issue as sometimes payments and systems go wrong, it doesn't need to take so long to resolve a payment issue does it? but my main gripe though is the template email sent telling me my order had already been dispatched when infact it hadn't, to me this either means the customer care team just send out emails without actually checking, or they really can't tell and are just guessing
I just sent an email asking them to answer me why it took so long after an order has been acknowledged to actually contact a customer bearing in mind they had my address email and phone number on the order form and why they told me my order had been sent when it hadn't.
Am I expecting too much? or do I just have too much time on my hands?
perhaps being nearly 40 means I no longer have any patience I did when I was younger
) Like myself she has heath issues so I like to get her surprises through out the year to keep her smiling
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