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  • #1

    Hello IT Guru's

    Hi Folks,

    Went down to try and sort my Dad's PC out today without success, can anyone help?

    Problem is you cannot access web pages from 3 different browsers, web site unavailable is the general message you get.

    I know the internet connection is working because I could do windows updates and update his symantec definition file.

    I've tried various system restores from different dates but the problem still exists.

    I switched off the firewall but the problem still exists.

    Was thinking of reinstalling different browsers and trying again but apart from reinstalling windows does anyone have any ideas?

    Cheers

    Danny
    Cheers

    Danny
    Tags: None
  • #2
    It it XP? If so, launch a command window ( Sart - Run - type 'cmd' without the quotes - click OK). Type 'ping Google' and post back what you get.

    Comment

    • #3
      Try installing Google chrome...that's what I have for my main search engine, I also have internet explorer as a back up, it sound's like all the program's have been lost...as in search facility's, give it a go...you've got nothing to loose.

      Comment

      • #4
        Originally posted by JJSH View Post
        It it XP? If so, launch a command window ( Sart - Run - type 'cmd' without the quotes - click OK). Type 'ping Google' and post back what you get.
        Hi JJSH,

        Forgot to mention did that to various sites plus a tracert, all works ok?
        Cheers

        Danny

        Comment

        • #5
          Originally posted by ginger ninger View Post
          Try installing Google chrome...that's what I have for my main search engine, I also have internet explorer as a back up, it sound's like all the program's have been lost...as in search facility's, give it a go...you've got nothing to loose.

          Hi GN,

          Yes gonna try that. Obviously I couldn't get a browser working to do it there and then so will take them down on a memory stick next week
          Cheers

          Danny

          Comment

          • #6
            Originally posted by broadway View Post
            Hi JJSH,

            Forgot to mention did that to various sites plus a tracert, all works ok?
            Looks like DNS resolution is okay then, some anti virus can be configured to block all internet access, could this have happen here!

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            • #7
              Originally posted by TEB View Post
              Looks like DNS resolution is okay then, some anti virus can be configured to block all internet access, could this have happen here!
              Hello Teb,

              Asking my Dad what he did/didn't do was like pulling my teeth out

              I might have to remove and reinstall symantec, process of elimination really.
              Cheers

              Danny

              Comment

              • #8
                do you know who is ISP is (broadband supplier) and the name of the local exchange, it possible their is an outage at that end, if you let us know we could look up if their are any issues, don't want you to rebuild the machine if its not faulty
                Thought For The Day
                If a plum tomato breaks the law when it’s young
                Would it’s criminal past ketchup with it later?

                Comment

                • #9
                  Originally posted by enrich100 View Post
                  do you know who is ISP is (broadband supplier) and the name of the local exchange, it possible their is an outage at that end, if you let us know we could look up if their are any issues, don't want you to rebuild the machine if its not faulty
                  Hi Enrich,

                  It's sky but it stopped working about a week ago so it's an issue on the PC. As I said I can ping and update symantec so I know the internet connection is working??? It's bizarre
                  Cheers

                  Danny

                  Comment

                  • #10
                    check to see if 'work offline' is ticked in any browser.

                    Comment

                    • #11
                      Originally posted by broadway View Post
                      Hello Teb,

                      Asking my Dad what he did/didn't do was like pulling my teeth out
                      Yep I have the same issue with Mother Dear , have you tried turning off the router for 15 minutes, it maybe a stale session or can you try another computer.

                      Comment

                      • #12
                        What is it about Parents and Pootas?

                        My Dad is self-taught. He started six years ago, and can send/receive emails, but still doesn't understand basics like copy/paste and drag/drop!

                        Now, to make matters worse, he's decided to copy me and get a Mac, so we'll have to start aaaaaall oooooover agaaaaaaain! GRRRRR

                        Shoud've put this on the 'Rant' tread!
                        All the best - Glutton 4 Punishment
                        Freelance shrub butcher and weed removal operative.

                        Comment

                        • #13
                          Originally posted by TEB View Post
                          Yep I have the same issue with Mother Dear , have you tried turning off the router for 15 minutes, it maybe a stale session or can you try another computer.
                          It was only a fleeting visit today, gonna pop down later in the week with my netbook and various software on the memory stick to try some more.

                          Just posted this on the off chance its something obvious I'm missing
                          Last edited by broadway; 09-05-2010, 07:27 PM.
                          Cheers

                          Danny

                          Comment

                          • #14
                            Does seem strange, all 3 browsers not working.

                            How is your Dad's computer connected to the internet? Is there a router involved? Wired or wireless?

                            If you could open up a command prompt, do an "ipconfig /all" and post the result that may give a clue.
                            There are 10 kinds of people in the world, those that understand binary and those that don't.

                            Comment

                            • #15
                              Start
                              Control Panel
                              Network and Internet connections
                              Network connections.
                              Local Area Connection.

                              Right click
                              Repair.

                              Comment

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