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I haven't been joining in the forum as much as I usually do for a while now as I've got computer problems and can only get on from work or borrowed computer!

Just signed up for BT's option three update to a wireless router to replace my defunct/kaput hard wired version.

Expecting delivery on Friday 8th Feb so will be back, more often, soon after hopefully!

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My Majesty made for him a garden anew in order
to present to him vegetables and all beautiful flowers.- Offerings of Thutmose III to Amon-Ra (1500 BCE)

BT aye? 9th Feb.....hope so!

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Manda.

"Wouldn't it be nice
For maybe an hour
To not have a care."

9Th Feb 2008 or 2009..?

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I wish i could make a yo-yo work.
http://www.guerrillagardening.org/

Best of luck lad - they aren't know for their speed are they? I thought we hadn't had as many of your wise words just lately. Hope you get back soon.

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Earth laughs in flowers. Ralph Waldo Emerson

www.vegheaven.blogspot.com

Updated November 30th - Mr Stinky's Excellent Adventure (and a Christmas Cake)

Oh me......oh my! What have I done!

So BT aren't the forums favourite I gather?

Aaaaaaah well, the deed is done now, I'll just have to hope for the best and speak as I find!

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My Majesty made for him a garden anew in order
to present to him vegetables and all beautiful flowers.- Offerings of Thutmose III to Amon-Ra (1500 BCE)

you never know snadger you might be the lucky one who gets it on time, fingers crossed for you

Seems to me that none of them are brilliant at their time-keeping...! We signed up to Tiscali, & after a 3 month wait for equipment told them to stuff it & stayed with Orange!
You'll get there in the end Snadger

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Sarah

“Tell me one last thing,” said Harry. “Is this real? Or has this been happening inside my head?”
“Of course it is happening inside your head, Harry, but why on earth should that mean that it is not real?”

We have had braod band(10 meg) for over 5 years now.
We got our installed within 2 weeks of asking & we have had very little trouble.
We are with virgin (was NTL)
We also run 2 computers off it!

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I cook with wine, sometimes I even add it to the food.
W. C. Fields

think theyre all as bad as each other and its the luck of the draw, depends who you get on the day but good lcuk snadger hope they turn up as promised

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The love of gardening is a seed once sown never dies ...

Hi.

Our BT homehub equipment turned up on time and has worked ever since apart from one little thing...

When the computer shuts down sometimes it refuses to connect; and needs to be reinstalled. It just wouldn't accept that the password was the correct one. Found someone online who recommened putting a $ in front of the password and it has worked ever since.

Apart from that, it is fine - hope yours is too.

My BT stuff turned up on the day advised.
The line worked as soon as I plugged it in.

When I upgraded, each of two times, I had the same experience.

Bear in mind that, unless you are on cable the other providers have to visit the BT exchange to put their stuff on your BT line anyway.

Also when I queried whether on my Option 3 I should have BT-Vision as it was now inclusive, which it wasn't when i went onto 3, it was sent straigt away and arrived on the advised day, it did cost £30 though to set up my line with the pay-per-view bit.

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Always thank people who have helped you immediately, as they may not be around to thank later.
Visit my blog at http://podsplot.blogspot.com/
I support http://www.hearingdogs.org.uk/

I've never had any probs with BT !!! ( now I've gone and done it!!!)

Tell them I said you'd be fine!!

Both kids gone through Uni and BT couldn't have been more helpful! ( maybe our phone bills are so high we are one of their 'better consumers'?????

We`ve never had a problem with bt, had them for six months, delivered on time and worked great ever since.

Lucky you! They are total c**p here! a 1Mg line which works at 300Kb and only if you DON'T want anything larger than 500Kb, at which point it dies!

mutter.....mumble.... <unprintable>....

I have tried to avoid this thread but I hate BT with such a vengeance I have to join in. When Brian died they cut my/our phone off immediately. No explanation, no recourse. They insisted that I had to go through the "credit assessment" route to get it reconnected which could take up to five weeks.

I'm sorry, but widowhood is ultra devastating. Not being able to talk to your relatives/friends/support group through one of the most devastating episodes in your life is insensitivity in the extreme. 17 hrs of begging and pleading lead to them not answering any calls from my, and my son's numbers.

Brian was the team-leader for BT's first number change. He told them at the time that within four years they would need to change the numbers again. He was right but the numbers were dictated by government not industry.

He was asked to do the next number change and he told them to go forth and multiply.

Anyhoo, all this meant that I had the ear of the powers that be when he died. So when I couldn't get my phone reconnected, I emailed the CEO of BT and it was back on the next day.

So, what happens to the little old lady down the road, or the bloke next door. I personally don't think there is anything to choose between any of the telecoms companies. I don't think the company I am now with will treat me any differently BUT I'm not talking to a call centre in India that doesn't understand the question and sends back the nearest answer that doesn't answer the question.

BT are now sending me letters pleading with me to return to them quoting the monetary benefits I will get. I couldn't care a monkeys arse about the money, I want to know that I have a connection and REAL customer service. It's worth all the world.

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"I prefer rogues to imbeciles as they sometimes take a rest" (Alexander Dumas)

Little toads! Poor you!! I can well understand the anger.

I can't put want I want - it's too rude!

JanieB - I feel for you so much, can't even pretend to begin to understand how you were feeling being so cut off from everyone at a time when you most needed it. I know it shouldn't really surprise me that the likes of BT, and others I'm sure, are so damned insensitive to everything other than making money, but sometimes I really am lost for words at their behaviour.

I've been with Virgin (aka Telewest) for about 10 years and have never had any trouble with them. When my bank bounced all my direct debits because they processed my payments BEFORE processing my wages which arrived on the same day, Virgin called me to say that they would need to be paid by suchandsuch a date or I'd be cut off. As the bank had charged me for every single bounced direct debit, I wasn't left with enough money to pay the bill until they refunded it back (something they said would take up to 14 days, rip off, don't get me started). I called Virgin to explain the situation and basically said, take a look at my payment record, you can see this is a blip blah blah. The customer services woman I spoke to had a word with her supervisor and agreed on record that I wouldn't have to pay them for 2 months (!) to allow me to get the bank back in line, and that I certainly wouldn't be cut off (telephone, broadband & tv). It was such an absolute pleasure to talk to someone who was sensible and had the right approach.

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“The secret of happiness is not in doing what one likes, but in liking what one does.”

To get the free wireless router and the internet phone I had to sign up for an 18 month contract.

I initially went on the BT 0800 helpline where a very nice Bangladeshi gentleman who I couldn't make head nor tale of, eventually informed me I would have to pay £38 for the new modem. I politely told him to stuff his modem where the monkey stuffs his nuts and hung up!

I am probably going to be accused of being racist here but I had to get him to repeat everthing at least once and up to four times in certain instances.

If you are going to employ someone on a helpline serving English speaking people, I would have thought a basic understanding of the English language was a pre-requisite? I know it wasn't the guys fault and he was probably working for buttons, but I would have thought a big firm like BT with massive profits could afford to employ switch board staff who could actually speak the language
Anyway, gripe over, thanks for all your comments good, bad and indifferent and as I said earlier I'll just have to 'speak as I find'!

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My Majesty made for him a garden anew in order
to present to him vegetables and all beautiful flowers.- Offerings of Thutmose III to Amon-Ra (1500 BCE)

not racist at all snadger its soo frustrating not being able to understand the person on the other end but so many companies have gone down this route which is not an improvement on customer service

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The love of gardening is a seed once sown never dies ...

No definitely not racist Hans Mum, it is just so bloody frustrating trying to get some sort of customer service from somewhere halfway up the hindu kush.

OH has high blood pressure, but these rubbish call centres do nothing to reduce it. We are with Tiscali, he makes a call to the indian call cenre, chats away for a while, asks a question that the basic is unable to answer, "just a moment please". Bit of music, and the next thing he knows is the line has gone dead.

We are in an area where BT has not upgraded the local exchange so we cannot get the benefit of 'high speed' broadband.

I just find the outsourcing of call centres to the indian sub-continent so offensive. Their grasp of the English language is so low. And if you as a question they are unable to answer, they pull the plug.

valmarg

And this is supposed to offer us, the consumer, a 'better service'!

I think they need a dictionary!

Thrown at them for preferance!

What a timely thread!
I had to phone India on Saturday - we were waiting for an important email to come in when the Internet died. It had been fine just up until the moment we really neede