Tweet
On Friday, having exhausted all other forms of gifts for our kids I decided Amazon 'print your own gift vouchers' was the way to go. Me and him agreed the value and I logged onto our a/c. I was thrilled that I could choose a card, specify value and write a message. The vouchers would be emailed to me for printing within minutes. SORTED! methinks. The first 2 went through without problem. The 3rd request was rejected - " bla bla bla your bank has withheld payment. OK thinks I. I will sort it - contacts said bank and reassures them that Ti's I, the account holder, that wishes to buy online. The funding block was lifted.
But, not so! Amazon's Fraud Department have scent of wayward behaviour and have set up a bar to my activities. Enough said..I contacted them on Friday. Spent time discussing my predicament to a Customer Relations Person. He confirmed all my credentials and I was advised that my account would be verified and my purchases would be ratified within 24 hours.
Today, no ratification forthcoming so once again I went through the procedure. The young woman, seemed a bit bewildered but reassured me that within 36 hrs my order would be confirmed.
Just as well I had some doubts because by that time my account had been closed and no way could I access any previous transactions.
I am by now in a state of panic.
To cut a long story short and to save me and you all the details I learn that because of suspected fraudulent behaviour by ? the account had been closed. I now have to send a fax of a Statement of Account proving my card details, plus email address etc. before they will deem to send me that which I proved I can pay for.
I certainly agree that credit fraud has to be stamped out but all possible checks have been made to my authenticity. I feel what was to have been a lovely gift to my kids is now a headache.
But, not so! Amazon's Fraud Department have scent of wayward behaviour and have set up a bar to my activities. Enough said..I contacted them on Friday. Spent time discussing my predicament to a Customer Relations Person. He confirmed all my credentials and I was advised that my account would be verified and my purchases would be ratified within 24 hours.
Today, no ratification forthcoming so once again I went through the procedure. The young woman, seemed a bit bewildered but reassured me that within 36 hrs my order would be confirmed.
Just as well I had some doubts because by that time my account had been closed and no way could I access any previous transactions.
I am by now in a state of panic.
To cut a long story short and to save me and you all the details I learn that because of suspected fraudulent behaviour by ? the account had been closed. I now have to send a fax of a Statement of Account proving my card details, plus email address etc. before they will deem to send me that which I proved I can pay for.
I certainly agree that credit fraud has to be stamped out but all possible checks have been made to my authenticity. I feel what was to have been a lovely gift to my kids is now a headache.
Perhaps if they come back, press printscreen then open paint and paste, save the picture and either post or pm me for an email address and I'll have a look for you and see if I can make sense of it.
Comment