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Hiya,
Been having looooooads of problems with npower, to start off with, despite chasing them they didnt send us a bill for a year! Even though its quarterly. We rung them constantly to get a bill but it never came, when it finally did arrive, with us being elec only as you can imagine it was alot of money. We had been putting money away but with hubby being disabled and me a full time carer we have little to no income. We were then reffered to first step and they said that pay 6 payments of just under a £100 a month and then they would reduce our bill. For some reason right at the beginning there was a mess up on the payments but none of us are sure where it has gone but it seems to have gone. However we were never notified of this and when we have asked we have ALWAYS been told the payments are upto date. Now they have told us 2 weeks before the last payment is due that there is a payment missing and they have removed us from this plan and were no longer going to help. I dont know if Im just being a pessimist but it all seems very convenient. I have been warned off of n power so many times but I was contracted into using them when I moved here.
Anyway, anyone have any ideas how I can combat this. I am trying to go through to there ombudsman but they are refusing to give us their number even though when I spoke to a solicitor they have said they are legally obliged to give out that number. AAAAAAAAARGH. Can I be a kid again and live with my mum and dad. I never had these worries then lol
Been having looooooads of problems with npower, to start off with, despite chasing them they didnt send us a bill for a year! Even though its quarterly. We rung them constantly to get a bill but it never came, when it finally did arrive, with us being elec only as you can imagine it was alot of money. We had been putting money away but with hubby being disabled and me a full time carer we have little to no income. We were then reffered to first step and they said that pay 6 payments of just under a £100 a month and then they would reduce our bill. For some reason right at the beginning there was a mess up on the payments but none of us are sure where it has gone but it seems to have gone. However we were never notified of this and when we have asked we have ALWAYS been told the payments are upto date. Now they have told us 2 weeks before the last payment is due that there is a payment missing and they have removed us from this plan and were no longer going to help. I dont know if Im just being a pessimist but it all seems very convenient. I have been warned off of n power so many times but I was contracted into using them when I moved here.
Anyway, anyone have any ideas how I can combat this. I am trying to go through to there ombudsman but they are refusing to give us their number even though when I spoke to a solicitor they have said they are legally obliged to give out that number. AAAAAAAAARGH. Can I be a kid again and live with my mum and dad. I never had these worries then lol
Ah well
So, it definitely shows that persistence pays off! Never take there first answer, keep badgering them, ALWAYS ask to speak to a manger!!
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