It is good when things like this happen, pleased for you PW. Several years ago we, like most people switched suppliers for want of a better "deal", unfortunately in my experience, the cost savings were not worth the additional aggro when dealing with the alternative suppliers. We've been back with BT and British Gas for a number of years now, and (touching copious amounts of wood) we've had good service from them - with the odd blip.
I recently had a couple of good customer service experiences. Firstly I'd contacted Kingsmill. I have toast pretty much every morning, and one morning I noticed that the bread had pink edges
. I thought it might have been due to cleaning residue on one of the machines used in the manufacturing process. Anyway, contacted them, and apparently it's called "pink mould" and happens from time to time? Lady said she'd send some vouchers to reimburse me. A few days later a letter of appology arrived with £5 worth of vouchers!
On another occasion, I'd bought some hair clay from Brylcreem, I thought I'd picked up the same one that I usually do, only to find when I got home that it was different and smelled awful. Sent an email to Brylcreem as kind of "market feedback" not expecting much, and a couple of weeks later I received an apology letter thanking me for my feedback along with two tubs of my usual product.
In one of the marketing magazines that I get, each week they contact a random consumer brand and "test" their customer service department. Some get it disastrously wrong, and the ones that get it right are often not very surprising.
To all those that do it well - keep up the good work people.
