Quote:
Originally Posted by wellie  to be put through to a Line Manager,
To one tax office, his 'details' are perfectly fine, to another they are unrecognisable. His National Insurance Number differs from one department to the next,
His details are now in a part of the country that bears no relevance to our lives, |
Oh a few points here.
1. You have one NINO (National Insurance No) all your records are recoreded by this. If he has two (and it can happen...but more lightily to a woman than a man) that is the root of the problem. The NINO will be in the NN123456B format if the has a TN*****M NINO and the ****** is his date of birth, at some point in his life he has gone to a new job and they have not used his correct NINO. If he is using two NINOs he needs to get that sorted first.
2. You shoulld only be dealing with ONE tax office, If you are dealing with more than one the think you are two people. If he is using two offices get one to ask for the papers and You then tell the other that the first wants them and tey to get names of both case officers and phoen them and give them each others names.
3. Your Tax office will be miles away.....If you work in London it will be Belfast or Glasgow. A lot of Surrey is Manchester. This is to stop your neghbour working in the local offfice seeing your details.
4. By CIS I thake it that you mean New Construction Industry Scheme (New CIS) Have a look here:-
HM Revenue & Customs:New Construction Industry Scheme (New CIS)
5. You don't need to speak to a line manager the officer that answers the phone should know the case better.
There are other points but without knowing more details it is hard to say.
But ALWAYS use the simple helpful country boy appeocah "oh I am sorry my case is causing you a problem" "i hope dealing with mycase dosent give you a bad day".......It will work wonders....these people get shouted at morning noon and night.
Also they the CAB Citizens Advice Bureau
Citizens Advice corporate website - Home
Hope it helps.